FAQ

Offering necessary technical support and training services to assist customers in effectively using and maintaining the products.
The company has also obtained ISO9001 Quality Management System, ISO14001 Environmental Management System, and ISO45001 Occupational Health and Safety Management System certifications.
  • Q What categories does your product line cover?

    A Our product line extensively covers men's wear, women's wear, children's wear, as well as fashion accessories. Specifically, this includes but is not limited to shirts, suits, dresses, T-shirts, jeans, sportswear, bags, shoes, and accessories. We are dedicated to providing global B-end customers with a one-stop procurement solution.
  • Q How can I access detailed specifications and material information for products?

    A On our website, each product page is accompanied by detailed specification sheets and material descriptions. You can access comprehensive information including size, weight, fabric composition, washing instructions, and more by viewing the product details page. If needed, you can also contact our customer service team to request more detailed product materials or samples.
  • Q Do you offer sample services?

    A Yes, we provide sample services. New customers can apply for a certain number of samples for quality and style confirmation before their first cooperation. Sample fees and shipping methods will be negotiated based on specific circumstances.
  • Q What is the minimum order quantity (MOQ)?

    A The MOQ varies depending on the product category and customer requirements. Generally speaking, the MOQ for our regular products ranges from tens to hundreds of pieces. For special customized products, the MOQ may be higher. Please consult our sales personnel for specific details.
  • Q What payment methods do you support?

    A We support multiple payment methods to meet the needs of different customers, including Letters of Credit (L/C), Telegraphic Transfer (T/T), Western Union, and online payment methods such as PayPal. The specific payment method can be determined through mutual negotiation.
  • Q What is the lead time for delivery?

    A The lead time for delivery is influenced by factors such as production cycles, order quantities, and logistics arrangements. Typically, the lead time for standard products is 2-4 weeks after placing an order; customized products may require a longer production time. We will provide a detailed delivery schedule based on your specific needs.
  • Q How do you ensure product quality?

    A We have established a rigorous quality control system that strictly oversees every stage from raw material procurement, production processes, to final product inspection. All products undergo testing and certification by professional institutions to ensure compliance with international quality standards. Additionally, we provide after-sales service guarantees to ensure our customers have no worries.
  • Q What should I do if there are quality issues?

    A
    If you encounter any quality issues during use, please immediately contact our customer service team. We will verify the situation and provide corresponding solutions, including but not limited to returns, exchanges, or compensation. We are committed to building long-term stable partnerships with our customers and ensuring their satisfaction.
  • Q Do you offer ODM/OEM services?

    A Yes, we provide professional ODM (Original Design Manufacturing) and OEM (Original Equipment Manufacturing) services. Whether you need new designs or private label production, we can provide a one-stop service tailored to your needs. Our design and production teams will be fully involved to ensure that the products meet your market positioning and quality requirements.
  • Q How can I become your partner?

    A Becoming our partner is straightforward. You can reach out to us through the contact information on our website to express your interest in cooperation. Our sales team will provide you with detailed cooperation plans and quotations. Once both parties reach a cooperation agreement, we will sign a formal contract and arrange subsequent matters.

Telephone

+86-13871231934

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